Travel Assistance Coordinator - Vietnam / Thai - AIG Kuala Lumpur



Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: Yes

AIG Shared Services (M) Sdn Bhd


  • Respond to policyholders’ enquiries offering appropriate solutions and information
  • Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations
  • Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
  • Schedule and make follow-up calls on complex cases to customers
  • Liaise with vendors, involved third-parties and family members during active cases
  • Enter all case-related documentation into the relevant systems

Job Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Senior Executives specializing in Customer Service or equivalent.
  • Full-Time positions available
  • MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Diploma/ Degree preferred or/with 1-2 years’ equivalent work experience
  • Demonstrated customer service experience
  • Ability to reason and solve complex problems
  • Excellent interpersonal, telephone and computer skills


It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


AIG - 9 days ago


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